Delivery & Returns

We want ordering from Rovenmere to be straightforward. This page explains how delivery, cancellations and returns work.

Delivery

We currently focus on delivery within the United Kingdom. Delivery times can vary by product because some items are fulfilled by different approved supply partners.

Where available, an estimated delivery window will be shown at checkout or in your order confirmation. Tracking details are provided when the carrier or fulfilment partner makes them available.

Orders containing more than one item may arrive in separate parcels and on different days. Deliveries to some remote or extended postcodes may take longer or be subject to restrictions.

Delivery dates are estimates unless we specifically state that a service is guaranteed.

Changing or cancelling an order

If you need to change or cancel an order, contact us as soon as possible at support@rovenmere.com.

We cannot guarantee that an order can be changed or cancelled once it has been dispatched.

Your right to cancel

If you are a UK consumer buying online, you will normally have 14 days from the day you receive your goods to tell us that you want to cancel your order, followed by a further 14 days to return the goods.

Some items may be excluded from the statutory cancellation right, including certain bespoke or personalised goods and sealed goods that are not suitable for return for health or hygiene reasons once unsealed.

How to return an item

Contact us before sending anything back. We will confirm whether the item is eligible for return and provide the correct return instructions and return address.

Please do not return goods to an address shown on the product packaging unless we have specifically confirmed that address for your return.

For a change-of-mind return, you are normally responsible for the return delivery cost. Large furniture and bulky items can be expensive to return, so please check the return arrangements with us before booking a courier.

Please take reasonable care of goods while they are in your possession. We may make a deduction from a refund if an item has been handled beyond what is reasonably necessary to inspect it and this reduces its value.

Faulty, damaged or incorrect goods

Your statutory rights are not affected.

If an item is faulty, damaged in transit, not as described or incorrect, contact us promptly at support@rovenmere.com with your order number and supporting photographs where possible.

We will arrange an appropriate remedy in accordance with the Consumer Rights Act 2015. Depending on the circumstances, this may include a repair, replacement or refund.

Refunds

Approved refunds are returned to the original payment method.

For cancellation returns, we will process the refund within the period required by law once the returned goods are received or you provide evidence that they have been sent back, where applicable.

Original standard delivery charges will be refunded where legally required. Any additional amount paid for an enhanced or express delivery option may not be refundable beyond the cost of the least expensive standard delivery method we offered.

After we issue a refund, your bank or payment provider may take additional time to show the funds in your account.

Questions

If you have any questions about delivery, cancellations or returns, or you are unsure whether an item can be returned, contact us at support@rovenmere.com before sending anything back.