Returns & Refunds Policy

At Rovenmere, we want you to be satisfied with your purchase.

If you are a UK consumer buying online and you change your mind, you will normally have the right to cancel your order within 14 days of receiving your goods. After notifying us of your cancellation, you then have a further 14 days to return the goods.

Starting a return

To start a return, contact us at support@rovenmere.com with your order number and reason for the return.

Please contact us before sending anything back. We will provide the appropriate return instructions and return address.

Returned products should be in their original condition and, where reasonably possible, in their original packaging. Customers are normally responsible for return postage for change-of-mind returns unless otherwise agreed or required by law.

Faulty, damaged or incorrect goods

If your item arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible.

Include your order number and photographs of the issue where appropriate.

Where a product is faulty, damaged, incorrect or not as described, we will provide an appropriate remedy in accordance with applicable UK consumer law.

Refunds

Once an eligible return has been received, or where applicable you have provided evidence that the goods have been sent back, we will process the refund within the period required by law.

Refunds will be issued to the original payment method. Your bank or payment provider may take additional time to show the refund in your account.

Where required by law following cancellation of an eligible order, the basic delivery charge will also be refunded.

Any additional amount paid for an enhanced or express delivery option beyond the cost of our least expensive standard delivery service may not be refundable.

Return exclusions

Certain goods may be excluded from change-of-mind returns where permitted by law. These may include certain bespoke or personalised products and sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Nothing in this policy affects your statutory rights under UK consumer law.

Contact

For returns or refund enquiries, contact:

Email: support@rovenmere.com