Refund policy

Returns & Refunds Policy

At Rovenmere, we want you to be satisfied with your purchase. If you change your mind, you have the right to cancel your order within 14 days of receiving your goods. After notifying us of your cancellation, you then have a further 14 days to return the goods.

To start a return, contact us at support@rovenmere.com with your order number and reason for the return.

Returned products should be unused, in their original condition and, where reasonably possible, in their original packaging. Customers are responsible for return postage for change-of-mind returns unless otherwise agreed.

If your item arrives damaged, faulty, incorrect or not as described, please contact us as soon as possible. Include your order number and photographs of the issue where appropriate. Where the product is faulty, damaged, incorrect or not as described, we will provide an appropriate remedy in accordance with applicable UK consumer law.

Once an eligible return has been received and inspected, we will process the refund to the original payment method. The time it takes for the refund to appear will depend on your bank or payment provider.

Where required by law following cancellation of an eligible order, the basic delivery charge will also be refunded. Any additional amount paid for an enhanced or express delivery option beyond our standard delivery service may not be refundable.

Certain goods may be excluded from change-of-mind returns where permitted by law, including certain personalised products and sealed goods that are not suitable for return for health protection or hygiene reasons once unsealed.

Nothing in this policy affects your statutory rights under UK consumer law.

For returns or refund enquiries, contact:

Email: support@rovenmere.com