Shipping policy

Shipping & Delivery Policy

Rovenmere delivers to customers throughout the United Kingdom.

Available shipping methods, delivery charges and estimated delivery times are displayed at checkout. These may vary depending on the products ordered and the delivery address.

We work with approved suppliers, fulfilment partners and delivery carriers to fulfil customer orders. If your order contains multiple products, they may occasionally be dispatched separately and arrive in different parcels.

Delivery Times

Estimated delivery times are displayed where available. Unless expressly stated otherwise, delivery times are estimates rather than guaranteed delivery dates.

Occasional delays may occur because of carrier disruption, unusually high demand, weather conditions, public holidays or other circumstances outside our reasonable control.

Tracking

Where tracking information is provided by the relevant carrier or fulfilment partner, we will make this available to you.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you discover an error after placing your order, please contact us as quickly as possible. We will try to help, but we cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

Damaged, Incorrect or Missing Orders

If your order arrives damaged or incorrect, or you experience a problem with your delivery, please contact us so that we can investigate.

Please include your order number and any relevant photographs when reporting damaged or incorrect products.

For shipping and delivery enquiries, contact:

Email: support@rovenmere.com