Shipping & Delivery Policy

Rovenmere delivers to customers throughout the United Kingdom.

Available shipping methods, delivery charges and estimated delivery times are displayed at checkout. These may vary depending on the products ordered and the delivery address.

We work with approved suppliers, fulfilment partners and delivery carriers to fulfil customer orders. If your order contains multiple products, they may be dispatched separately and arrive in different parcels or on different days.

Delivery Times

Estimated delivery times are displayed where available. Unless expressly stated otherwise, delivery times are estimates rather than guaranteed delivery dates.

Occasional delays may occur because of carrier disruption, unusually high demand, weather conditions, public holidays or other circumstances outside our reasonable control.

Deliveries to some remote or extended UK postcodes may take longer or be subject to additional restrictions.

Tracking

Where tracking information is provided by the relevant carrier or fulfilment partner, we will make this available to you.

Tracking information may take some time to update after an order has been dispatched.

Delivery Address

Customers are responsible for providing a complete and accurate delivery address when placing an order.

If you discover an error after placing your order, please contact us as quickly as possible at support@rovenmere.com.

We will try to help, but we cannot guarantee that an address can be changed after an order has entered fulfilment or been dispatched.

Damaged, Incorrect or Missing Orders

If your order arrives damaged or incorrect, or you experience a problem with your delivery, please contact us as soon as possible so that we can investigate.

Please include your order number and any relevant photographs when reporting damaged or incorrect products.

Your statutory rights are not affected.

Contact

For shipping and delivery enquiries, contact:

Email: support@rovenmere.com