Terms of service

Terms of Service

These Terms of Service apply when you access the Rovenmere website or purchase products from us.

By using our website or placing an order, you agree to these terms. You must provide accurate and complete information when placing an order and confirm that you are authorised to use the payment method provided.

Products and Pricing

We make reasonable efforts to ensure that product descriptions, photographs, prices and other information displayed on our website are accurate.

Minor variations in colour, finish or appearance may occur due to screen settings, materials and manufacturing processes.

We reserve the right to correct genuine errors relating to product information, pricing or availability.

Orders

Submitting an order does not necessarily mean that we have accepted it. Orders are subject to acceptance and product availability.

If we are unable to fulfil an order after payment has been taken, we will contact you and provide an appropriate refund.

Payments

Prices are displayed in the applicable currency. Any applicable delivery charges will be displayed during checkout before you complete your purchase.

Payments are processed using the payment methods made available through our checkout.

Delivery

Available delivery methods, charges and estimated delivery times are displayed during checkout.

Delivery dates are estimates unless expressly stated otherwise. Occasionally, circumstances outside our reasonable control may affect delivery times.

Returns and Refunds

Returns, cancellations and refunds are governed by our Return and Refund Policy and applicable UK consumer law.

Nothing in these Terms of Service limits or excludes statutory consumer rights that cannot legally be excluded.

Website Use

You must not misuse our website, attempt to gain unauthorised access to our systems, knowingly introduce malicious software or use our services for unlawful purposes.

Intellectual Property

Rovenmere branding, original website content, graphics and other intellectual property belonging to us may not be reproduced or commercially exploited without permission except where permitted by law.

Liability

Nothing in these terms excludes or limits liability where doing so would be unlawful. Your statutory consumer rights remain unaffected.

Governing Law

These terms are governed by applicable UK law. Consumers retain any mandatory legal protections available to them under applicable law.

For questions regarding these terms, contact:

Email: support@rovenmere.com