Privacy Policy
Last updated: 8 September 2026
Rovenmere Home respects your privacy. This Privacy Policy explains how we collect, use, store and share personal information when you visit our store, place an order, contact us or otherwise use our services.
Information we collect
Depending on how you interact with us, we may collect your name, billing and delivery address, email address, telephone number, account information, order history, payment and transaction details, device and browser information, IP address, cookie data and the contents of messages you send to us.
Payment card details are generally processed by our payment providers rather than stored directly by us.
How we use your information
We use personal information where necessary to:
- process and fulfil orders;
- take payment and prevent fraud;
- provide delivery, returns and customer support;
- maintain customer accounts;
- comply with legal, tax and accounting obligations;
- improve our website, products and customer experience;
- send marketing communications where permitted by law and in line with your preferences.
Our legal bases
Where UK data protection law applies, we process personal information where it is necessary to perform a contract with you, comply with a legal obligation, pursue our legitimate interests, or where you have given consent. Where we rely on legitimate interests, we consider the impact on your rights and freedoms.
Who we share information with
We may share personal information with service providers where needed to operate the store, including Shopify, payment providers, fraud-prevention providers, fulfilment and dropshipping partners, warehouses, couriers, customer-support tools, analytics providers, email providers and professional advisers.
We only share information that is reasonably necessary for the relevant service. We may also disclose information where required by law or to protect our legal rights.
Shopify
Our store is powered by Shopify. Shopify processes information to provide ecommerce, checkout, hosting, security and related services. Shopify may process information in countries outside the UK. Where required, appropriate safeguards are used for international transfers.
Cookies and analytics
We and our service providers may use cookies and similar technologies for essential store functions, security, analytics, remembering preferences and, where permitted, advertising. You can manage non-essential cookie choices through the cookie controls available on the site where provided, and you can also adjust your browser settings.
Marketing
If you receive marketing emails from us, you can unsubscribe at any time using the unsubscribe link in the message. We may still send service messages relating to orders, accounts, returns or other transactions.
How long we keep information
We keep personal information only for as long as reasonably necessary for the purposes described above, including to fulfil orders, handle disputes, meet legal and accounting obligations and protect our legitimate business interests.
Your rights
Subject to applicable law, you may have the right to ask for access to your personal information, correction of inaccurate information, deletion, restriction of processing, data portability, or to object to certain processing. Where processing is based on consent, you can withdraw that consent at any time.
To exercise a privacy right, email junaidgilani32@gmail.com. We may need to verify your identity before completing a request.
Complaints
If you are unhappy with how we handle your personal information, please contact us first so we can try to resolve the issue. You may also have the right to complain to the UK Information Commissioner’s Office.
Security
We use reasonable administrative and technical measures to protect personal information. No online service can guarantee absolute security.
Changes to this policy
We may update this Privacy Policy from time to time to reflect changes to our services, suppliers or legal obligations. The latest version will be posted on this page.
Contact
For privacy questions, email junaidgilani32@gmail.com.